Privacy Policy
Updated: October 22, 2025
Introduction
AQT New Zealand Limited (we , us , our ) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Personal information we collect
The personal information we may collect includes your name, contact information (such as phone number or email address), company or organization, and billing details.
We may also collect technical information such as IP address, device identifiers, or license activation data to manage subscriptions and ensure compliance.
Where we collect your personal information from
We collect personal information about you from:
you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
third parties where you have authorised this or the information is publicly available.
If possible, we will collect personal information from you directly.
How we use your personal information
We use your personal information to
provide and support the AQT software or related services
market our services and products to you, including contacting you electronically (e.g. by call, text or email for this purpose)
manage licenses and subscriptions
process payments
respond to communication from you
to conduct research and statistical analysis
improve our products
communicate with you about updates or renewals
for any other purpose authorised by you or the Act.
Disclosing your personal information
We may disclose your information to service providers that support our operations, such as another company within our group, any business that supports our services and products, payment processors, hosting providers, analytics tools, and any other person authorised by you or the Act.
A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
License activation data and related information are securely stored in our license management systems and encrypted in transit and at rest.
Storing your personal information
We will only retain personal information as long as it is required for the purposes for which the information may lawfully be used. Data will sometimes be held on-premise if it is provided to us outside of our software.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at support@querytool.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.
We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on our software. We may utilise services from one or more third party suppliers to monitor use of our systems. These third party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems.