Contacting us

Many of the user comments we have republished on this site show that our fast and effective support is appreciated.

For technical questions about AQT and install problems with AQT you can get support for AQT from many different sources:

• the AQT forum
• AQT's own Help file (in AQT: use F1 or the Help menu)
• email us: support@querytool.com

No Response?

Your network security settings may be blocking our reply.

If you don't receive a response to your email by your next business day, please email us again and give us a different point of contact for you - either a different email address such as a freemail address, or even an internationally-valid fax number (do not give a 1-800 for the US).

We will not phone you.

Email Etiquette

When emailing us, please:

• give a meaningful subject-line to your email, such as "Question about the Data Loader". If your email subject-line is "Hi there" or "Check this out" or even blank it will be identified as spam and deleted without being read.
• if reporting a problem, please tell us the version of AQT you are running, plus the type (and version) of the database you are accessing.
• if you are sending us screenshots or other images, please use a compressed image format (such as png or jpg) to give a small file size.

FAQs

We are currently converting previous question/answers into FAQs, which will be linked to from here in future.

Enhancement requests

If you have enhancement requests for AQT you can email them to wishlist@querytool.com . We generally welcome feedback about AQT.