Support

AQT errors after applying Windows 10 Update 1803

After applying Windows 10 Update 1803, some AQT users may get a number of error messages "Processing Error at Get_Setting. Requested registry access is not allowed".

This only affects 32-bit AQT. 64-bit AQT is unaffected. It can affect all versions of AQT.

It seems that, after update 1803 has been applied, for some users AQT is denied access to the LOCAL_MACHINE part of the registry. AQT doesn't really use this part of the registry, but reads settings from there in case the user has loaded some system-wide settings into this.

AQT functioning is largely unaffected by this problem. The error messages can be ignored.

There are several fixes for this problem. Any one of these will work:

  • (best option) go to the AQT install directory (eg. C:\Program Files (x86)\Advanced Query Tool v10\), right-click aqtv10.exe, select Properties, go to the Compatibility tab and for "Run this program in compatibility mode for" select either Windows 7 or Windows 8
  • (not recommended) repeat the above procedure, but on the Compatibility tab select "Run this program as an administrator"
  • install the latest build, AQT v10.0.5j. This is available on our download page in the section Latest Builds (near the bottom).

Email support

We provide free support of AQT by email. We are in New Zealand, timezone GMT+12. You should have a reply by your next business day at the latest. We do not list a phone number; the timezone differences with the majority of our customers makes this impractical - use email instead.

Our aim is to provide fast and effective support for AQT. Many of the user comments we have republished on this site show that our fast and effective support is appreciated.

For technical questions about AQT and install problems with AQT you can get support for AQT from many different sources:

  • the AQT Forum
  • AQT's own Help file (in AQT: use F1 or the Help menu)
  • email us (see below)

Contacting Us

Emails sometimes go astray. If you don't hear back from us within 24 hours, email us again, or try one of the following alternate addresses:
  • support@dbcardett.co.nz
  • cardett@dbxtra.co.nz
  • cardett@dbgmail.com

If all else fails, post a message on the AQT forum. This forum is monitored by Cardett staff and provides a very reliable way of contacting us

Email Etiquette

When emailing us, please:
  • give a meaningful subject-line to your email, such as "Question about the Data Loader". If your email subject-line is "Hi there" or "Check this out" or even blank it risks being identified as spam and deleted without being read.
  • if reporting a problem, please tell us the version of AQT you are running, plus the type (and version) of the database you are accessing.
  • if you are sending us screenshots or other images, please use a compressed image format (such as png or jpg) to give a small file-size.

Feature requests

If you have enhancement requests for AQT you can email them to wishlist@dbquerytool.com . We generally welcome feedback about AQT.

Enhancement requests are prioritized according to the development time needed and the benefits they would have for a wide user-base.

Online forum

The AQT Forum is a Yahoo Discussion Group located at http://groups.yahoo.com/group/aqt.

The Group has been set up with the following rules:
  • Anyone is able to read the messages
  • If you wish to post a new message, you will need to:
    • obtain a Yahoo ID. This can be done in a few minutes. It is free. Once you have this ID, you can use it with any Yahoo group.
    • join the AQT Group
  • When you join the AQT Group, you have some options about what Group messages you will receive by email:
    • all messages posted to the Group
    • only Special Announcements
    • no messages
  • The option we recommend for most people is Special Announcements.
  • It is your responsibilty to manage your Yahoo ID and your membership to the group.
  • We reserve the right to remove messages which are spam, offensive, or contain other information we deem inappropriate.

Notification of Product Updates

Many AQT users wish to be notified when there are significant upgrades to AQT. We will do this by posting update notices as Special Announcements on the Forum. If you wish to receive information on product updates you will need to:

  • join the AQT Group
  • select to receive Special Announcements

Documentation

AQT documentation is available online by clicking on the button below. This is identical to the information in the AQT Help, though may be more up to date.

Quick Links